The Future of Online Collaboration

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Are you one of those who have never quite managed to set foot into the virtual world of Second Life? Why? Because you thought your ‘first life’ is just about enough as it is and you’ve just never seen the point in spending your time and money to buy virtual clothing and real estate? Well, just a few days ago, I was one of you. Then this commentary is about to open your eyes on how virtual worlds are apt to change the way online collaboration is done and what the future of open innovation is going to look like.

Ever since I had access to the internet I was fascinated by the possibilities of a connected world, laying just a few mouse-clicks away. However, not only has the internet heavily evolved but also has my usage profile of the web changed overtime. From my first homepage to addictively playing online games, from spending a ’second life’ in social networks to business networking nowadays, I dedicated at least a googol of hours to the internet.

Second Life: Technology of the future or a dying hype?

A few trends though passed me untouched, some of which were UseNet celebrities, online casinos - and virtual worlds. When Linden Lab’s “Second Life” went online in the summer of 2003 I couldn’t have cared less. The technology was coarse; especially the graphics were ugly, the inherent social network way too unfocused and the idea of meeting people that substitute their insufficient real life for a virtual life was not exactly tempting. I just didn’t see the point.

IBM employees experienced the phenomenon of 'immersion'

Six years later, this summer in the German online business platform Xing, I stumbled upon a group in which the possibilities of virtual worlds in business environments are discussed. In one of these discussions, Matthias Eichhoff (Director of Marketing at Second Interest AG) pointed out that virtual worlds are more and more becoming a superior surrogate to video conferences for companies. As participants will eventually build up a commitment to the place and its virtual people, meetings in virtual worlds were apt to replace video conferencing and eventually a lot of business travel.
At first I was very skeptical: As long as the virtual characters just plainly stand next to each other with text bubbles popping up upon their heads and now and then performing a pre-scripted dance move, video conferencing will remain the only substitute for “traditional” business meetings. But after reading about IBM successfully holding its 2008 world conference in a virtual world, I was not so sure about that…
The case study states that people waking up in the morning after the virtual meetings felt like they had actually attended a real meeting in which they interacted with others and carried home practical information.

It seems that immersion really does do the trick, even though graphics are coarse and interaction limited. So by that point I was becoming increasingly interested in virtual worlds. In my mind a vision about the possibilities of online collaboration in virtual worlds started to develop. If only the man-machine-interface would be better. If only gestures and emotions could be seamlessly transferred to the virtual world. What makes face-to-face interaction irreplaceable are gestures and facial expressions. To me, this seemed to be the limiting factor. It is not until some kind of hyper-modern sensor, capable of registering complete body movements and facial expressions in real-time, is available to consumers that virtual worlds will become truly invaluable to companies.

Project Natal: Is this what the future of online collaboration looks like?

Yet, in rare occasions, the future has already begun. In June 2009, Microsoft drew major attention to its newest prodigy, Project Natal, on the Electronic Entertainment Expo 2009. The tagline runs something like this: “Leave your game controller at home when you go over to your friend’s house to play Xbox, ‘cause with Project Natal you won’t need it anymore.” That’s great for gamers around the world, really cool…